SHIPPING & RETURNS
Correct Shipping Box: When using USPS, UPS, or FedEx Flat Rate boxes it is the customer’s responsibility to select the correct shipping box. If the items purchased cannot fit in the shipping box selected additional fees will be charged.
Turnaround: The total shipping time for your order is our turnaround time PLUS the time in transit. To find our current turnaround times please see the note in purple at the top of this web page.
Shipping: Orders are shipped out 5 days a week Monday through Friday. UPS 2-Day Air orders placed before noon (PST) always ship same day and take two business days to get anywhere in the US. Ground Shipping to the furthest place from us (the West Coast) takes about 5 business days transit time, so if your order ships on Tuesday then it will deliver the following Tuesday. We are happy to ship via UPS, UPS Express, Fed Ex or USPS Postal.
USPS Postal Service normally takes 2 to 3 transit days but may take up to 10 days to reach you. For packages shipped through the mail, we have an innovative private insurance program that means you don't have to deal with the post office and forms when smaller packages go astray. Just contact us and we'll do the rest.
UPS 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders placed after noon will ship the following business day. UPS 2 Day Air and regular ground does not deliver on Saturdays or Sundays.
Ground shipping to anywhere in the US from Alexandria VA takes less than 8 days (5 business days) and is our least expensive option.
Here's the list by state:
3 business days: TX, LA, AR, MS, AL, GA, FL, SC, TN, IL, KY, IN, MI, OH, NC, VA, WV, PA, NY, VT, ME, NH, MA, RI, CT, NJ, DE, MD
4 business day: WA
4 business days: ND, SD, CO, NM, TX, OK, KS, NE, MN, IA, MO, IL, AK
5 business days: OR, ID, MT, NV, CA, WA
5 business days: ID, CA, NV, UT, AZ, CO, WY, ND, MT, SD, HI
*Certain areas of your state may be more easily accessible and therefore listed more than once on the transit timescale above (transit time for northern CA is generally 2 days while southern CA will be a 3 day transit).
Any major holidays will not be included in transit times. These include New Year's Day, MLK Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas Day.
Please note, Ground can be either USPS, UPS or FedEx at our discretion and is not a guaranteed service. Please contact us if you are on a strict time-line at either firstname.lastname@example.org or by calling us at 1.216.972.0246.
Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 45 days of purchase. If you receive a damaged package, please take photos of items, box and the labels. Please have this information ready for our Customer Experience Team when calling or emailing us. Please call us immediately at 1.470.222.4856. If you choose to have a replacement sent to you, we will ship it to the original shipping address.
If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.
Please check your order after receiving it and if there is anything missing call or email us right away. Have ready your order number, the items missing and the name on the circle label on the outside of the box.
Any missing, damaged or incorrect items from orders older than 45 days will be issued an in store credit.